Caring for all of your animals, at all times.

COVID-19 (coronavirus): Information for our clients - click here

COVID-19 (coronavirus)

Information for clients of Forest House Veterinary Surgery

This is a rapidly changing situation and this page will be updated when necessary

Phone (01423) 862121 to book an appointment or find out more.

COVID-19 (coronavirus) Does Not Infect Animals

There is currently no evidence that your animals can be infected by the COVID-19 virus. There is only a very small risk that your animal may carry the virus on its surface for a short time if it has been in contact with an infected person. Animals do not need to be isolated or treated any differently to normal.

From Thursday 16th April 2020

We will be resuming some (not all) routine work

Provided that social distancing can be maintained.

Nursing clinics will not be resuming at this time.

Whenever possible, telephone or video consultations will be used to assess the patient.

These consultations will be on a call-back basis and our usual consultation fees will be charged. If, following the remote consultation, the vet has not been able to reach a diagnosis and provide treatment then we will arrange an appointment at the surgery (or visit to a horse). In this case, an additional consultation fee WILL NOT be charged.

Our waiting room remains closed.

All clients must contact us when they arrive in the car park. Your pet will be collected from you and brought into the surgery for treatment whilst you wait outside or in your car. The vet will either discuss the case with you by telephone or from a safe distance in the car park.

Animals will only be seen at the surgery by appointment

To maintain social distancing, you must be on-time for your appointment. If you are late, it will not be possible to “squeeze you in” – you will have to book another appointment.
Please also try to avoid arriving too early – leave space in the carpark for people before you.

Please be patient with our staff

To protect our staff, we have reduced the number working at the surgery. Whenever possible staff will be working remotely, this means that in many cases, it will be necessary to take a message for the appropriate person to call you back.

Please contact us by e-mail for anything which is not urgent.

Farm Animal Service

  • Operating as normal.

Equine Services

  • Telephone or Zoom consultations will be the preferred option whenever possible.
  • Sick or injured horses can still be attended.
  • Vaccinations can be performed (provided social distancing can be maintained)
    • If your horse is uncooperative with injections and needs a lot of handling, it will not be possible to administer the vaccine and maintain social distancing. We will not be able to vaccinate your horse in this case. Using an oral sedative before the vet arrives can be an option.
  • The following WILL NOT be carried out:
    • Pre-Purchase examinations (vettings)
    • Routine dental work
    • Routine health checks
    • Riding school inspections

Pet Services

  • Telephone or Zoom consultations will be the preferred option whenever possible.
  • Sick or injured pets can be treated at the surgery.
  • Most routine vaccinations can be performed
    • However, adult cat vaccinations can be delayed until 15 months from the previous vaccination.
  • Most surgical procedures can be performed
  • Repeat prescriptions and other medicines can be dispensed for collection or posted.
  • Routine pet care products e.g. food, flea treatments, worm treatments, etc. can be purchased.

We have increased the time interval between our appointments to reduce the number of clients at the surgery at any time.

  • Our waiting room is closed - please wait in your car (or outside and at least 2m from anyone else).

    • Your pet will be brought in to the surgery for treatment while you remain outside of the building.
    • Please be on-time for your appointment
    • If you are late for your appointment, it will not be possible to see you. You will need to re-book for another time.
    • If you arrive early, please wait in your car until your appointment time
    • Come alone - only one person per appointment please
    • Let the receptionists know that you have arrived by telephone (and if you are waiting in your car, please tell them which one you are in)
  • In simple cases, we may be able to do a consultation by phone or Zoom video call.

    • Request a call-back or Zoom call and we'll get a vet or nurse to contact you.
    • If the vet or nurse can't complete the consultation remotely and advises that you still need to come to the surgery, there will be no charge for the additional consultation. Otherwise, normal fees will apply.
  • Do you just need medication?

    • If you need a repeat prescription for long-term medication and your animal has been seen by a vet within the last 3 months,
      If you need flea or worming treatments and you pet has been seen by a vet within the last 12 months.
    • Please e-mail your request to
    • Tell us if you would prefer the medicine to be posted to you* (a postage charge will apply) or if you would prefer to collect it.
    • When your prescription has been dispensed we will email an invoice to you which you can pay by card here or by bank transfer (bank details are on the invoices).
    • Once your payment has been received, we will post or you can collect your medication.
      *Some medicines e.g. anti-epilepsy drugs cannot legally be posted
  • Please pay by card on our website (here) or by bank transfer (our bank details are on our invoices and statements)